Frequently Asked Questions
Products
Are your earrings suitable for sensitive ears?
Are your earrings suitable for sensitive ears?
Yes they are! The reason we started making earrings was because one of my daughters had terrible trouble with infections from earrings that were not stainless steel. So we started making our own earrings with stainless steel posts. All of the earrings we sell are made with stainless steel posts.
What size headband will fit my child?
What size headband will fit my child?
Nylon headbands - fit from newborn babies through to most adults
Hard headbands - fit from about 3yrs of age through to most adults
Elastic/Lace Headbands - we make these in three sizes: Newborn to 6 months, 6 to 12 months, or 12 months to 3 years. Larger sizes can be made upon request.
Can I wash my headbands/bun wraps in the washing machine?
Can I wash my headbands/bun wraps in the washing machine?
Whilst we occasionally have had a headband or hair clip accidentally go through the wash (and come out unscathed!), we don't recommend putting any of our products in the washing machine. Many of our products have delicate embellishments on them that could be damaged in the washing machine. Spot clean only!
Are your products safe for babies?
Are your products safe for babies?
Many of our products are designed to be worn by babies. That said, many of our products either are small, or contain small parts and could be a choking hazard. Headbands could also be a strangulation hazard. Adult supervision is required when babies and young children are wearing our products. Please remove headbands when babies go to sleep or travel in vehicles.
Can you make school hair accessories in my school's colours?
Can you make school hair accessories in my school's colours?
In some styles, yes.
For some styles we can only source the materials to make certain colours. But if we can make an item in custom colours it will be stated in the product description. In this case, select 'Other' and enter your colours in the box at checkout. It would also be helpful if you could send a photo of the school uniform to info@alicejeandesigns.com.au so we can match the colours as closely as possible.
How do I care for my products?
How do I care for my products?
Hair accessories should be spot cleaned only.
Avoid excessive bending of hard headbands. Whilst they are very bendy and stretchy, and generally hold up to children exploring, they will snap if excessive force is applied!
Earrings can be gently cleaned with a soft damp cloth. Avoid harsh or abrasive chemicals. Store earrings and hair accessories in a clean, dry place, away from direct sunlight.
Remove earrings and hair accessories before swimming or showering.
Shipping
What countries do you ship to?
What countries do you ship to?
We only ship within Australia
How much does shipping cost?
How much does shipping cost?
Regular shipping is a flat rate of $10 Australia wide.
Express shipping is a flat rate of $14 Australia wide.
Shipping is free if your order is over $100.
How do you protect my order during transit?
How do you protect my order during transit?
We take great care with wrapping your order in tissue paper/bubble wrap and securely placing in a box or padded mailer to protect it on the journey to you.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Do you offer express shipping?
Do you offer express shipping?
Yes we do! At checkout you will see the option of Regular Shipping or Express Shipping.
What if my order hasn't arrived in the expected time frame?
What if my order hasn't arrived in the expected time frame?
How do I track my order?
How do I track my order?
When your order has been sent, a tracking number will be automatically emailed to you. This can be entered into the Australia Post app, or on their website so you can track your order.
Can I pick up my order?
Can I pick up my order?
Pick up is not currently available, but if you live in Leopold (postcode 3224) we can deliver your order to your letterbox free of charge. On the checkout screen, when you enter your postcode as 3224, there should be an option to tick local delivery. If it doesn't appear, please contact us before placing your order so we can give you a free shipping code. Please only use this option if your address is located in Leopold 3224.
Returns and Refunds
Can I return my order if I change my mind?
Can I return my order if I change my mind?
Unfortunately we cannot provide a refund if you change your mind about a purchase.
Can I get a refund if my child loses their hair accessories?
Can I get a refund if my child loses their hair accessories?
Unfortunately we cannot provide a refund if your child loses or breaks their hair accessories or jewellery
Can I return a product if it is faulty or damaged in transit?
Can I return a product if it is faulty or damaged in transit?
In the very unlikely event that this happens, we can provide a refund within 30 days of your order being delivered. Please email us: info@alicejeandesigns.com.au

